Brandon did my roof and two sliding doors. Prior to fully completing the work he pushed for payment and convinced me that it would be done. So I gave final payment in May 2024. They installed the incorrect doors on my home and instead of replacing them with the correct doors we came up with a solution to do a different type of stucco work around them to fix this. The doors also do not have an option to have a screen door in which he picked the doors out himself without asking if we would ever want sliding screen doors. Now it's January 2025 and I have sent a text message and have not received any responses to finishing the work. I would be extremely careful using this contractor
Apparently it took me to write a review to get your attention. Your roofer subcontractor did a good job minus there clean up.
I don't recall receiving anything about completing the job correctly on the doors installed even when I did reach out to the the invoices.
As I recall the doors failed the first inspection and I had to agree to the inspector that it was ok.
The reason why you didn't receive the last payment on time is on you. As you were not available to come pick it up or meet up. And when I mentioned the payment you said not to worry.
Attached photos are from today 1/27/25.
And I don't remember in the contract where full payment was to to be paid prior to completion
bob schlitzer
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November 15, 2024
ACES put a new roof on an addition to our house in St Pete in 2022. The ridge shingles that covered the peaks of its 2 gables started to fall off and had since fallen off once again after their repair. In Helene and Milton more fell off.
ACES completed the repair, free of charge, and upgraded the ridge vent to a newer and higher-quality model to ensure the long-term performance of the system on us. They went on to explain that they “understand the frustration experienced while waiting for your repair, especially given the challenges presented by two back-to-back hurricanes and the overwhelming demand from both new and returning clients. Despite these unprecedented circumstances, we made, and continue to make, every effort to address the needs of all our customers as quickly as possible.”
We understand those difficulties and greatly appreciate their dilligence and quality follow-up - going above and beyond we think!!
Joan S
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January 26, 2017
ACES Roofing replaced my roof and I am happy! From start to finish it was a great experience. Chris did my estimate, he explained everything and was very polite and knowledgeable. The office staff was courteous and kept me up to speed on the process. I was impressed with the workers, they were quick but efficient, they replaced my bad wood from a leak I had and gave me photos of the bad wood for my records.
I had an issue with some of the shingles afterwards not looking as new as the others in a small section, a little faded looking easily missed if you weren't staring at the roof for a bit and Chris came back out, listened to my concern and then had them replaced right away.
I would recommend them and I do? Two of my neighbors used them after I did and were happy too!
Melissa Solevilla
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August 16, 2024
Thank you so much to Brandon and the entire team at ACE's Roofing! When the recent tropical storm came through and we discovered a leak, they quickly came out to assess the situation. They provided me with plenty of pictures so I could see the issue. They quickly fixed the issue for a very fair price. I am so thankful for their team!
Charlie Kanute
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July 30, 2023
I’m quite particular & thorough and this company did a fine job. The fellow who gave me the estimate, knows his business. I got several other estimates, and his bid was right where it needed to be to secure the job but also allow me to feel like I got a good deal. Overall good communication, responsive, and the crew that put the roof on was impressive. They worked relentlessly hard in the hot son. The whole job was completed in two days from start to finish.
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Brandon did my roof and two sliding doors. Prior to fully completing the work he pushed for payment and convinced me that it would be done. So I gave final payment in May 2024. They installed the incorrect doors on my home and instead of replacing them with the correct doors we came up with a solution to do a different type of stucco work around them to fix this. The doors also do not have an option to have a screen door in which he picked the doors out himself without asking if we would ever want sliding screen doors. Now it's January 2025 and I have sent a text message and have not received any responses to finishing the work. I would be extremely careful using this contractor Apparently it took me to write a review to get your attention. Your roofer subcontractor did a good job minus there clean up. I don't recall receiving anything about completing the job correctly on the doors installed even when I did reach out to the the invoices. As I recall the doors failed the first inspection and I had to agree to the inspector that it was ok. The reason why you didn't receive the last payment on time is on you. As you were not available to come pick it up or meet up. And when I mentioned the payment you said not to worry. Attached photos are from today 1/27/25. And I don't remember in the contract where full payment was to to be paid prior to completion
ACES put a new roof on an addition to our house in St Pete in 2022. The ridge shingles that covered the peaks of its 2 gables started to fall off and had since fallen off once again after their repair. In Helene and Milton more fell off. ACES completed the repair, free of charge, and upgraded the ridge vent to a newer and higher-quality model to ensure the long-term performance of the system on us. They went on to explain that they “understand the frustration experienced while waiting for your repair, especially given the challenges presented by two back-to-back hurricanes and the overwhelming demand from both new and returning clients. Despite these unprecedented circumstances, we made, and continue to make, every effort to address the needs of all our customers as quickly as possible.” We understand those difficulties and greatly appreciate their dilligence and quality follow-up - going above and beyond we think!!
ACES Roofing replaced my roof and I am happy! From start to finish it was a great experience. Chris did my estimate, he explained everything and was very polite and knowledgeable. The office staff was courteous and kept me up to speed on the process. I was impressed with the workers, they were quick but efficient, they replaced my bad wood from a leak I had and gave me photos of the bad wood for my records. I had an issue with some of the shingles afterwards not looking as new as the others in a small section, a little faded looking easily missed if you weren't staring at the roof for a bit and Chris came back out, listened to my concern and then had them replaced right away. I would recommend them and I do? Two of my neighbors used them after I did and were happy too!
Thank you so much to Brandon and the entire team at ACE's Roofing! When the recent tropical storm came through and we discovered a leak, they quickly came out to assess the situation. They provided me with plenty of pictures so I could see the issue. They quickly fixed the issue for a very fair price. I am so thankful for their team!
I’m quite particular & thorough and this company did a fine job. The fellow who gave me the estimate, knows his business. I got several other estimates, and his bid was right where it needed to be to secure the job but also allow me to feel like I got a good deal. Overall good communication, responsive, and the crew that put the roof on was impressive. They worked relentlessly hard in the hot son. The whole job was completed in two days from start to finish.