I have 2 complaints about the Brandon, FL office: they do not provide any advice and they do not value my time. I selected this place for orthodontics work because they do both braces and plastic retainers and I wanted to hear the pros and cons of both options. They were not able to provide any advice and directed me to the plastic option. I now regret this decision and wish I had done my research before making the decision. They just think they know what’s best for me and don’t think they need to discuss it with me. They decided to also correct an underbite that I didn’t know I had, and I’m now always uncomfortable, no matter how I position my jaws. Maybe I actually needed this done but I would have liked to discuss it. I had my cleaning done there and they put antibiotics in between my teeth. I had never had that done and they looked at me weird when I questioned why I needed antibiotics. Every visit takes much longer than needed. It takes 20 minutes to just hand me over the next 5 retainers and check that the next one fits fine. A cleaning takes anywhere between 90 and 120 minutes. Even if you arrive early, you always wait way past your appointment time before they call you. I’m now stuck with them until the end of my orthodontics treatment but I will look for a different place after this treatment. I gave 2 stars because the actual work they do may be fine (I haven't gone there long enough to judge), but the interaction with the customer is awful.
My first appointment I missed, but Alexa was so encouraging and kind when we spoke. After we spoke I could 'feel' her smile as we spoke to reschedule me. Once I arrived, I met Alexa the wonderful voice on the phone. I had to complete some more documents before seeing a technician. Jatdie was my second point of contact and her professional attitude and customer care was an extension of Alexa's. Once Dr. Moreno(may be misspelled) entered after about a 10 minutes wait from the x-rays to him entering, I was very satisfied. Lastly, the cost of my services and future ( proposed) services were explained in detailed, and written in an itemized format. Outstanding Customer Care on my first visit.
This review is for Bright Now dental office in Brandon, FL. This office is an extremely busy one. Much too busy as far as I'm concerned. I had an appointment for dental work that had been previously discussed. The verification process to confirm work for the day only took a few moments. However, I ended up not being called back to a chair until nearly an hour after my appointment time. Then I waited another 2 hours for the work to begin. Work including numbing the area took less than 20 minutes. Too long!!! If you value your time on you day off, don't come here.
As a new patient I went in for a cleaning. The appointment was at 8 a.m. and I didn't leave until 10:45. The staff, including the dentist stood around and joke about birthday and ages, made arrangements for days off in December, everything but wait on me in an efficient manner. I will not recommend not return to that facility.
Highly recommend! I have LOTS of anxiety about going to the dentist, the Dr. Alexander Marrero-Plasencia and his assistant made me feel comfortable, they are friendly, very professional, supportive and always willing to answer a lot of questions. Excellent staff, service, and ease of scheduling.
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