VERY honest office staff. Had a shower not draining. All their prices are upfront which I love. No hidden fees at all. Carl came over and fixed the issue in an hour. He explained everything and was nice and patient. Highly recommended!
Scott Carpenter
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April 03, 2024
Review of Joe’s Family Plumbing: A Tale of Two Experiences
My journey with Joe's Family Plumbing encompassed a range of services, from water plumbing adjustments and a slight toilet repair to the more complex installation of a water softener and natural gas equipment. The contrast in my experiences across these services is stark and worth noting.
On the one hand, the work done on my water plumbing and the minor toilet repair, to a lesser extent, the installation of the water softener, proceeded smoothly. These tasks were handled with a degree of professionalism and efficiency that I had initially expected across the board. The straightforward approach and successful completion of these particular services provided a glimpse into the potential capabilities of Joe’s Family Plumbing.
However, my greatest disappointment lies with the execution of the natural gas plumbing project, which involved introducing natural gas to my home for an instant hot water heater and a pool heater. This aspect of their service was rife with confusion, poor communication, a multitude on ongoing unsatisfactory inspections, and significant professional oversights that severely impacted the project’s trajectory and my satisfaction.
The initial misunderstanding about the installation location of the hot water heater (in an indoor model, it’s designed to be designed INDOORS), the proposed non-compliant placement of the pool heater (only after gas has been plumbed to the property and it was clear the area previously proposed would not pass inspection), erratic scheduling, and a disconcerting lack of communication underscored a series of mismanaged steps in the natural gas project. Despite receiving an invoice for incomplete services and confronting them about the myriad issues encountered, the response was a disconnect within the company and a series of unmet promises.
In an effort to resolve these significant inconveniences and missteps, I sought compensation. The offer of a mere $250 against the backdrop of a $3600 bill, in response to my request for a 20% discount, was both inadequate and disappointing. This experience with the natural gas plumbing starkly contrasted with the smoother transactions related to water plumbing and repairs, highlighting a disjointed level of service and expertise within the company.
Choosing to decline their nominal compensation offer, I feel compelled to share my experiences to provide a fuller picture of what potential customers might expect. While portions of their service, such as water plumbing repairs, were handled competently, the natural gas project was marred by a series of failures that I cannot overlook.
This review, therefore, is a tale of two experiences: one satisfactory and the other deeply frustrating. My ordeal with Joe’s Family Plumbing has been enlightening, underscoring the importance of consistent, professional, and communicative service across all aspects of a project. Based on my experience, I cannot recommend Joe's Family Plumbing for natural gas projects, despite the smoother execution of other plumbing services.
Dawn Sears
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May 04, 2024
Had a leak in the front yard. Called Joe's family plumbing. The came out in little over an hour. Fixed the leak in the main pipe in the front lawn. Everyone we dealt with was very friendly. Gave us a quote on the phone and gave us a great deal. Will always call Joe's when we have a problem.
Shannon Beckman
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June 27, 2022
Based on a recommendation from a neighbor in our condo building, I hired Joe’s Family Plumbing to replace my water heater. The whole process was very easy. The woman I talked with to schedule the appointment was very friendly and explained all information, including an accurate price quote which was simplified after I text her 5 photos of my current tank. The plumber, Carl, who installed it came on time and was very professional & friendly too. He completed the job in 2 hours and didn’t leave any mess at all. I highly recommend Joe’s Family Plumbing & would gladly do business with them again.
The old tank is the photo without the plastic drawers. The new tank is the photo with the plastic drawers.
Jennifer
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September 02, 2022
This company helped me in many ways. I was distraught because my toilet ran for three hours and flooded my whole house. I thought it was a clogged and it was not it was roots in the pipes. The techs were friendly and made me laugh, which was much needed because I was definitely under alot of stress. The office staff was amazing they got thier techs out to my house less than hour and after regular buisness hours.
If you need a good plumber they definitely know what they are doing, kindness is much needed in this world today and this plumbing company does treat you like family. Thank you again, from my family for all your help.
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1260 Main St, Dunedin, FL 34698, USA
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VERY honest office staff. Had a shower not draining. All their prices are upfront which I love. No hidden fees at all. Carl came over and fixed the issue in an hour. He explained everything and was nice and patient. Highly recommended!
Review of Joe’s Family Plumbing: A Tale of Two Experiences My journey with Joe's Family Plumbing encompassed a range of services, from water plumbing adjustments and a slight toilet repair to the more complex installation of a water softener and natural gas equipment. The contrast in my experiences across these services is stark and worth noting. On the one hand, the work done on my water plumbing and the minor toilet repair, to a lesser extent, the installation of the water softener, proceeded smoothly. These tasks were handled with a degree of professionalism and efficiency that I had initially expected across the board. The straightforward approach and successful completion of these particular services provided a glimpse into the potential capabilities of Joe’s Family Plumbing. However, my greatest disappointment lies with the execution of the natural gas plumbing project, which involved introducing natural gas to my home for an instant hot water heater and a pool heater. This aspect of their service was rife with confusion, poor communication, a multitude on ongoing unsatisfactory inspections, and significant professional oversights that severely impacted the project’s trajectory and my satisfaction. The initial misunderstanding about the installation location of the hot water heater (in an indoor model, it’s designed to be designed INDOORS), the proposed non-compliant placement of the pool heater (only after gas has been plumbed to the property and it was clear the area previously proposed would not pass inspection), erratic scheduling, and a disconcerting lack of communication underscored a series of mismanaged steps in the natural gas project. Despite receiving an invoice for incomplete services and confronting them about the myriad issues encountered, the response was a disconnect within the company and a series of unmet promises. In an effort to resolve these significant inconveniences and missteps, I sought compensation. The offer of a mere $250 against the backdrop of a $3600 bill, in response to my request for a 20% discount, was both inadequate and disappointing. This experience with the natural gas plumbing starkly contrasted with the smoother transactions related to water plumbing and repairs, highlighting a disjointed level of service and expertise within the company. Choosing to decline their nominal compensation offer, I feel compelled to share my experiences to provide a fuller picture of what potential customers might expect. While portions of their service, such as water plumbing repairs, were handled competently, the natural gas project was marred by a series of failures that I cannot overlook. This review, therefore, is a tale of two experiences: one satisfactory and the other deeply frustrating. My ordeal with Joe’s Family Plumbing has been enlightening, underscoring the importance of consistent, professional, and communicative service across all aspects of a project. Based on my experience, I cannot recommend Joe's Family Plumbing for natural gas projects, despite the smoother execution of other plumbing services.
Had a leak in the front yard. Called Joe's family plumbing. The came out in little over an hour. Fixed the leak in the main pipe in the front lawn. Everyone we dealt with was very friendly. Gave us a quote on the phone and gave us a great deal. Will always call Joe's when we have a problem.
Based on a recommendation from a neighbor in our condo building, I hired Joe’s Family Plumbing to replace my water heater. The whole process was very easy. The woman I talked with to schedule the appointment was very friendly and explained all information, including an accurate price quote which was simplified after I text her 5 photos of my current tank. The plumber, Carl, who installed it came on time and was very professional & friendly too. He completed the job in 2 hours and didn’t leave any mess at all. I highly recommend Joe’s Family Plumbing & would gladly do business with them again. The old tank is the photo without the plastic drawers. The new tank is the photo with the plastic drawers.
This company helped me in many ways. I was distraught because my toilet ran for three hours and flooded my whole house. I thought it was a clogged and it was not it was roots in the pipes. The techs were friendly and made me laugh, which was much needed because I was definitely under alot of stress. The office staff was amazing they got thier techs out to my house less than hour and after regular buisness hours. If you need a good plumber they definitely know what they are doing, kindness is much needed in this world today and this plumbing company does treat you like family. Thank you again, from my family for all your help.