Dentistry has never been easy for me, as I had a bad experience in the past. Dr. Cheng was excellent with explaining exactly what was going on. Denise was the assistant who took my X-rays… she phenomenal, as I was so nervous. Stephanie the hygienist was super compassionate and so personable. She made me understand things I never knew. Yasmeen the treatment coordinator sat with me and explained my dental benefits and copays… she made sure I understood what I was having done, what I was paying and how many appointments I needed. She made me feel super comfortable, which is nearly impossible as my anxiety gets the better of me. Thank you to Lakeland Modern Dentistry!
Meridith Loeber
-
February 04, 2024
Had an emergency today.They worked me in fast. All of the staff were super nice and friendly. Dr Shtern was very personal, professional, thorough and friendly! I will be establishing and becoming a regular patient with them. Kudos to everyone there today!
Update: went back for my second visit and was even more impressed! Noemi front desk was just so helpful! Denise the dental assistant was so cute and comforting! Just over all a pleasant place to go!!!
Austen Keeler
-
April 03, 2024
This place is an absolute joke. I went in the first time October of last year for a cleaning. I showed up at 9:30, my appointment was at 9:45. No one was at the front desk. I could hear them having a meeting in the next room over which felt kind of strange because the doors were open and it wasn’t like I was early. Anyway, probably about 10 am they take me back and start taking x rays and history. I sat in the room waiting for the dental hygienist to see me until close to 11 am. She finally walks in and inspects my teeth which takes probably 20 minutes and then says I’ll need to get scheduled for a “deep cleaning” which I found kind of surprising because typically when I’ve gone in to see a dentist, even the first time, they clean your teeth anyway. But they tell me they can fit me in an hour and I figured I was there so I might as well wait. The dentist also comes in and tell me that I need an inlay and that they would be able to work me in after my cleaning if I wanted it done today. Fast forward to about 1 pm and I have finished the cleaning and am now waiting for the dentist. She comes in and starts working, she explains they use a 3d printer for the inlay and I don’t really care but it becomes important later. The dental assistant attempts to take a scan of my teeth multiple times and continues to have difficulty with the computer program. Then once the scan is done they have to print it which supposedly takes about 30 minutes. I sit there and wait for about an hour before they tell me that the machine is not working. Eventually it starts working I guess and they place the inlay. It is now 4:20 pm. I sat there for nearly 7 hours for one filling and a tooth cleaning. Then I get an email that they have scheduled me for another cleaning 3 months later without running the date or time by me, they just scheduled it.
All of that said, I probably should have learned my lesson about this office and how it’s run but everyone there was nice and I figured maybe it was just an off day. So a couple of weeks ago I go onto their website to book a cleaning. I set the time and day for today and make the appointment. I get there and am informed by the office desk that the dentist is running very far behind and I explain to them I am just there for a cleaning, I understand the dentist typically poke their head in but if she can’t see me before my cleaning then it’s okay, I won’t wait. I am informed that my appointment was scheduled as a “continuing care appointment” and not actually a cleaning and she proceeds to explain they have an opening at 5 pm. I laughed and walked out, never to return.
Lucas Machado
-
January 31, 2024
The staff here are amazing. They are friendly welcoming and professional. Dr. Cheng is great, she is efficient, kind, and a great dentist. I know she genuinely cares about my smile. My hygienist Stephanie Rodriguez is awesome. I always feel at ease whenever I am in the chair. You can tell it is definetly a family environment as soon as you walk in.
Amanda Cawood
-
February 16, 2024
Takes advantage of emergency situation and way overpriced. Stated they will charge me full price for the dental work and then bill my insurance and I will get a lot of it back. That didn’t happen and when I called to ask why I was told I would have to contact the insurance to see if I can be reimbursed any fees (still waiting). They didn’t even do all dental work that was supposed to be done and then double charged me for sedation, wasn’t in there for more than 25 minutes and they charged me for two 30 minute sedation charges. I asked for a copy of the work done and pricing, was told it would be emailed to me but never was. They give you the complete run around. Before getting anything done with them, do some research and make sure they are charging a fair price. After the procedure I was still pretty sedated and was put in a wheel chair and pushed through the waiting room in front of other patients there instead of giving a little privacy by going out a back door or even some time to wake up. Worst experience ever. Oh, and a couple of days after the procedure I started having issues with the tooth they were supposed to extract while they were doing the other procedures and called and asked if something can be done and was told they would talk to the doctor and call me back to let me know. Never got a call back, I guess because I was questioning every thing that happened, so just know if you do have any dental work done and have any issues with them afterwards, they will most likely not complete the work.
Our Address
4620 Florida Ave S Ste 120, Lakeland, FL 33813, USA
Ad 2
Ads Info
Ads Title
Claim Listing: Lakeland Modern Dentistry
Please Login or Register an Account to Claim Listing
Dentistry has never been easy for me, as I had a bad experience in the past. Dr. Cheng was excellent with explaining exactly what was going on. Denise was the assistant who took my X-rays… she phenomenal, as I was so nervous. Stephanie the hygienist was super compassionate and so personable. She made me understand things I never knew. Yasmeen the treatment coordinator sat with me and explained my dental benefits and copays… she made sure I understood what I was having done, what I was paying and how many appointments I needed. She made me feel super comfortable, which is nearly impossible as my anxiety gets the better of me. Thank you to Lakeland Modern Dentistry!
Had an emergency today.They worked me in fast. All of the staff were super nice and friendly. Dr Shtern was very personal, professional, thorough and friendly! I will be establishing and becoming a regular patient with them. Kudos to everyone there today! Update: went back for my second visit and was even more impressed! Noemi front desk was just so helpful! Denise the dental assistant was so cute and comforting! Just over all a pleasant place to go!!!
This place is an absolute joke. I went in the first time October of last year for a cleaning. I showed up at 9:30, my appointment was at 9:45. No one was at the front desk. I could hear them having a meeting in the next room over which felt kind of strange because the doors were open and it wasn’t like I was early. Anyway, probably about 10 am they take me back and start taking x rays and history. I sat in the room waiting for the dental hygienist to see me until close to 11 am. She finally walks in and inspects my teeth which takes probably 20 minutes and then says I’ll need to get scheduled for a “deep cleaning” which I found kind of surprising because typically when I’ve gone in to see a dentist, even the first time, they clean your teeth anyway. But they tell me they can fit me in an hour and I figured I was there so I might as well wait. The dentist also comes in and tell me that I need an inlay and that they would be able to work me in after my cleaning if I wanted it done today. Fast forward to about 1 pm and I have finished the cleaning and am now waiting for the dentist. She comes in and starts working, she explains they use a 3d printer for the inlay and I don’t really care but it becomes important later. The dental assistant attempts to take a scan of my teeth multiple times and continues to have difficulty with the computer program. Then once the scan is done they have to print it which supposedly takes about 30 minutes. I sit there and wait for about an hour before they tell me that the machine is not working. Eventually it starts working I guess and they place the inlay. It is now 4:20 pm. I sat there for nearly 7 hours for one filling and a tooth cleaning. Then I get an email that they have scheduled me for another cleaning 3 months later without running the date or time by me, they just scheduled it. All of that said, I probably should have learned my lesson about this office and how it’s run but everyone there was nice and I figured maybe it was just an off day. So a couple of weeks ago I go onto their website to book a cleaning. I set the time and day for today and make the appointment. I get there and am informed by the office desk that the dentist is running very far behind and I explain to them I am just there for a cleaning, I understand the dentist typically poke their head in but if she can’t see me before my cleaning then it’s okay, I won’t wait. I am informed that my appointment was scheduled as a “continuing care appointment” and not actually a cleaning and she proceeds to explain they have an opening at 5 pm. I laughed and walked out, never to return.
The staff here are amazing. They are friendly welcoming and professional. Dr. Cheng is great, she is efficient, kind, and a great dentist. I know she genuinely cares about my smile. My hygienist Stephanie Rodriguez is awesome. I always feel at ease whenever I am in the chair. You can tell it is definetly a family environment as soon as you walk in.
Takes advantage of emergency situation and way overpriced. Stated they will charge me full price for the dental work and then bill my insurance and I will get a lot of it back. That didn’t happen and when I called to ask why I was told I would have to contact the insurance to see if I can be reimbursed any fees (still waiting). They didn’t even do all dental work that was supposed to be done and then double charged me for sedation, wasn’t in there for more than 25 minutes and they charged me for two 30 minute sedation charges. I asked for a copy of the work done and pricing, was told it would be emailed to me but never was. They give you the complete run around. Before getting anything done with them, do some research and make sure they are charging a fair price. After the procedure I was still pretty sedated and was put in a wheel chair and pushed through the waiting room in front of other patients there instead of giving a little privacy by going out a back door or even some time to wake up. Worst experience ever. Oh, and a couple of days after the procedure I started having issues with the tooth they were supposed to extract while they were doing the other procedures and called and asked if something can be done and was told they would talk to the doctor and call me back to let me know. Never got a call back, I guess because I was questioning every thing that happened, so just know if you do have any dental work done and have any issues with them afterwards, they will most likely not complete the work.