This was my first time and last time! I bought fish & shrimp and didn’t get any tartar sauce nor cocktails sauce! The pulled pork bun was saturated with grease with hot sauce only! Just dry sandwich! I couldn’t even eat it! Customer waiting on food while staff having personal cellphone conversation! What a waste of almost $30.
Candacey Doris
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May 24, 2024
I ordered doordash from here so will only be speaking in the food, not the service. We ordered the catfish basket with collards, jerk chicken dinner with corn and mac and cheese, and peach cobbler. The catfish was ok but no soul. Mac and cheese was ok but the corn was terrible, dry and tasteless. The peach cobbler was very heavy on the nutmeg, more peach than cobbler. The jerk chicken was awful. It was still a bit raw with blood inside and I feel like they just slapped some jerk seasoning on chicken quarters, then put the whole wet mess on some white rice. Awful. I can't say I will ever order from here again.
Yanna Dre
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June 21, 2024
I haven't been to this place in over 5yrs, but I remember my last visit was great. The food was awesome, and the service was on point. Therefore, I was excited about my visit this time. Well, I was instantly disappointed! I was not greeted when I came in, which was OK bc I went to look at the menu first. Then I went to the server, Nicky (according to my receipt), and she just stared at me as she waited for me to tell her my order, no hello nor smile. I decided to break the ice and be patient bc people are allowed to have bad days. I said hello, how are you. She was reluctant to answer but eventually said good but still no smile. As I paid for my food, I was having issues with my card and the machine, and she wasn't trying to help until I asked her questions but even then, she was not happy to help. I really wanted to walk out just from my experience with her alone, but I decided to push thru. We wanted parmesan chicken wings, and her response came off in a rude tone: we don't have parmesan - she could have apologized for the inconvenience and recommended something else, but nope! I went to sit down and wait for the food. As I waited, I saw Nicky pick and choose who she offered great service to. The picture that was displayed to me was if you're a friend or regular customer, she smiled and had easy conversations with you, but if not, she was just very transactional and robotic like. After all the customers left, Nicky sat down to eat and watch the TV. When the food came out, she walked over to get it and placed it on the table, barely making eye contact. My guy said thank you, and she did not respond nor look back to acknowledge him. She sat down once again to eat and watch TV. As we walked out, she watched and did not say a word. Thank you for coming in or have a nice day would have been sufficient, but I guess that was too much for her. Thanks to Nicky, I will never return to Mama Soul Food! I don't just pay for the food, I pay for the whole package, including great service!
The food was OK. The rice, mac and cheese, and pulled pork were very bland. The hot wings, baked chicken (dark meat), cabbage, and collards were decent. However, it was not enough to compensate for the awful service provided. I assume Nicky is from the island; therefore, there is a cultural difference, but business is business! Do it right, or don't do it at all!!
Sean John
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July 13, 2024
Nelsia was super nice ,I asked for a side order ,and she asked me what do I really want and blessed me with a meal ,truly best service and food I ever had GENUINELY FROM THE SOUL.
Priscilla Dowdell
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March 09, 2024
I have been here 3 times in one week,and it doesn't disappoint always hit and friendly service go to show don't listen to someone else experience. My husband likes it too.
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3701 E Dr Martin Luther King Jr Blvd, Tampa, FL 33610, USA
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This was my first time and last time! I bought fish & shrimp and didn’t get any tartar sauce nor cocktails sauce! The pulled pork bun was saturated with grease with hot sauce only! Just dry sandwich! I couldn’t even eat it! Customer waiting on food while staff having personal cellphone conversation! What a waste of almost $30.
I ordered doordash from here so will only be speaking in the food, not the service. We ordered the catfish basket with collards, jerk chicken dinner with corn and mac and cheese, and peach cobbler. The catfish was ok but no soul. Mac and cheese was ok but the corn was terrible, dry and tasteless. The peach cobbler was very heavy on the nutmeg, more peach than cobbler. The jerk chicken was awful. It was still a bit raw with blood inside and I feel like they just slapped some jerk seasoning on chicken quarters, then put the whole wet mess on some white rice. Awful. I can't say I will ever order from here again.
I haven't been to this place in over 5yrs, but I remember my last visit was great. The food was awesome, and the service was on point. Therefore, I was excited about my visit this time. Well, I was instantly disappointed! I was not greeted when I came in, which was OK bc I went to look at the menu first. Then I went to the server, Nicky (according to my receipt), and she just stared at me as she waited for me to tell her my order, no hello nor smile. I decided to break the ice and be patient bc people are allowed to have bad days. I said hello, how are you. She was reluctant to answer but eventually said good but still no smile. As I paid for my food, I was having issues with my card and the machine, and she wasn't trying to help until I asked her questions but even then, she was not happy to help. I really wanted to walk out just from my experience with her alone, but I decided to push thru. We wanted parmesan chicken wings, and her response came off in a rude tone: we don't have parmesan - she could have apologized for the inconvenience and recommended something else, but nope! I went to sit down and wait for the food. As I waited, I saw Nicky pick and choose who she offered great service to. The picture that was displayed to me was if you're a friend or regular customer, she smiled and had easy conversations with you, but if not, she was just very transactional and robotic like. After all the customers left, Nicky sat down to eat and watch the TV. When the food came out, she walked over to get it and placed it on the table, barely making eye contact. My guy said thank you, and she did not respond nor look back to acknowledge him. She sat down once again to eat and watch TV. As we walked out, she watched and did not say a word. Thank you for coming in or have a nice day would have been sufficient, but I guess that was too much for her. Thanks to Nicky, I will never return to Mama Soul Food! I don't just pay for the food, I pay for the whole package, including great service! The food was OK. The rice, mac and cheese, and pulled pork were very bland. The hot wings, baked chicken (dark meat), cabbage, and collards were decent. However, it was not enough to compensate for the awful service provided. I assume Nicky is from the island; therefore, there is a cultural difference, but business is business! Do it right, or don't do it at all!!
Nelsia was super nice ,I asked for a side order ,and she asked me what do I really want and blessed me with a meal ,truly best service and food I ever had GENUINELY FROM THE SOUL.
I have been here 3 times in one week,and it doesn't disappoint always hit and friendly service go to show don't listen to someone else experience. My husband likes it too.